Privacy Policy

Last updated: 10 September 2026

Who we are

Auto Moj Accident Repair (“we”, “us”) operates this website and is the data controller for the personal information described below.

Address: Advanced Specialist Logistics, Bushey & Oxhey Railway Yard, Pinner Road, Watford, WD19 4EA
Email: info@automoj.co.uk
Telephone: 020 7123 6946

What we collect

We collect personal information only when you send it to us. If you complete the estimate form, that is: your name, telephone number, email address, postcode, your vehicle registration, the type of damage, any description you write, and a preferred date if you give one.

If you contact us by phone, email or WhatsApp, we hold whatever you tell us in that conversation.

We do not use analytics, advertising pixels or tracking cookies on this website. The only cookie we set is the one that keeps a member of staff signed in to the private admin area; it is not set for visitors.

Our contact page can show a map from Google Maps. It is not loaded automatically — Google may set its own cookies once it does, so we only load it if you press “Show map”. If you would rather it did not load at all, use the “Open in Google Maps” or “Directions” links instead, which take you to Google’s own site rather than loading anything here.

Why we use it, and our lawful basis

To answer your enquiry and give you an estimate. Lawful basis: it is necessary to take steps, at your request, towards a possible repair contract with you. You confirm you have read this policy by ticking the box on the form, but we do not rely on that tick as consent under data protection law — this processing happens because you asked us to, not because you opted in to it.
To carry out repair work you ask us to do. Lawful basis: performance of a contract.
To deal with your insurer about a claim, where you have asked us to. Lawful basis: performance of a contract, and your consent.
To keep records of work carried out. Lawful basis: our legitimate interest in being able to answer questions about a repair, and to defend a claim.

We do not sell your information, and we do not use it to send you marketing unless you have separately asked us to.

Who we share it with

Your insurer or their engineer, where you have asked us to handle a claim.
Parts suppliers, limited to what is needed to order the right part for your vehicle.
Our IT suppliers, who host this website, its database and our email. They process data on our instructions only.

Where a supplier stores data outside the UK, we rely on the UK Government’s adequacy regulations or on standard contractual clauses.

How long we keep it

Enquiries that do not lead to work are deleted after 12 months. Records of repairs we have carried out are kept for 6 years, which matches the period in which a claim about the work could still be brought, so that we can answer questions about a repair and deal with any claim arising from it.

Your rights

Under UK data protection law you have the right to:

ask for a copy of the personal information we hold about you;
ask us to correct anything that is wrong;
ask us to delete it, where we have no continuing reason to keep it;
object to, or ask us to restrict, how we use it;
withdraw your consent at any time; and
ask us to transfer it to someone else.

To exercise any of these, email info@automoj.co.uk. We will respond within one month; if your request is complex we may extend this by a further two months, and we will tell you if we need to.

If you are unhappy with how we have handled your information you can complain to the Information Commissioner’s Office at ico.org.uk, or by calling 0303 123 1113. We would rather you told us first, so we can put it right.

Changes

If we change this policy we will update the date at the top of this page.

What we collect

If you contact us by phone, email or WhatsApp, we hold whatever you tell us in that conversation.

Why we use it, and our lawful basis

To answer your enquiry and give you an estimate. Lawful basis: it is necessary to take steps, at your request, towards a possible repair contract with you. You confirm you have read this policy by ticking the box on the form, but we do not rely on that tick as consent under data protection law — this processing happens because you asked us to, not because you opted in to it.

To carry out repair work you ask us to do. Lawful basis: performance of a contract.

To deal with your insurer about a claim, where you have asked us to. Lawful basis: performance of a contract, and your consent.

To keep records of work carried out. Lawful basis: our legitimate interest in being able to answer questions about a repair, and to defend a claim.

We do not sell your information, and we do not use it to send you marketing unless you have separately asked us to.

Who we share it with

Your insurer or their engineer, where you have asked us to handle a claim.

Parts suppliers, limited to what is needed to order the right part for your vehicle.

Our IT suppliers, who host this website, its database and our email. They process data on our instructions only.

Where a supplier stores data outside the UK, we rely on the UK Government’s adequacy regulations or on standard contractual clauses.

Your rights

Under UK data protection law you have the right to:

ask for a copy of the personal information we hold about you;

ask us to correct anything that is wrong;

ask us to delete it, where we have no continuing reason to keep it;

object to, or ask us to restrict, how we use it;

withdraw your consent at any time; and

ask us to transfer it to someone else.

To exercise any of these, email info@automoj.co.uk. We will respond within one month; if your request is complex we may extend this by a further two months, and we will tell you if we need to.